FAQ
Below are answers to the questions I’m asked most often.
If you ever need help, just reach out — I’m always happy to assist. 💛
Returns
Because all items are made-to-order, I don’t accept returns or exchanges for sizing or change-of-mind.
But if your item arrives damaged, misprinted, or incorrect, I’ll replace it right away.
Please email a photo of the issue within 7 days of delivery so I can help quickly.
For full details, visit the Return Policy page.
Cancel or Change My Order
My items begin production very quickly, so cancellations or changes are only possible within the first 2–4 hours after your order is placed.
After production begins, the order can’t be changed, cancelled, or refunded — this is part of how print-on-demand works.
If you need help, email me as soon as possible and I’ll do my best to assist.
Wrong Address
If you notice your shipping address is incorrect, please contact me immediately — within 2–4 hours is ideal.
I can usually update the address only if the order has not gone into production yet.
Once production begins, the address cannot be changed, and the package cannot be rerouted.
If a package is returned to the print facility due to an incorrect address, you’re welcome to place a new order with the correct information.
Damaged or Incorrect Items
If your order arrives damaged, misprinted, or not quite right, don’t worry — I’ll make it right.
Just email a clear photo of the item within 7 days and I’ll take care of it quickly.
Need Help?
The best way to reach me is by email:
📧 softlikesundays@gmail.com
I’m here to make your experience as easy, soft, and stress-free as possible. 💛